Shipping & Returns
At CleanAF, we strive to fulfill every order as quickly as possible. In most instances, we process your order within one business day of the order being placed.
Orders placed before 4pm EST Monday-Friday are typically processed and shipped the same day. Orders placed after 4pm EST, or on weekends and holidays, will be processed on the following business day. There are, however, occasional exceptions.
The following shipping methods are available:
Free First Class Package Shipping on orders over $40 (2-5 business days)
First Class Package (2-5 business days)
Priority (1 to 3 business days)
Priority Express (1 to 2 business days)
IMPORTANT: Please be advised that all suggested delivery times are estimated and NOT GUARANTEED. Shipping charges are NON-REFUNDABLE.
Also note that business days do not include weekends or holidays and there is no weekend or holiday delivery for any shipping methods. Currently, we do not ship to U.S. Territories, APO/FPO, or internationally.
SHIPPING RATES: All domestic shipping rates are generated automatically and may vary from location to location.You will be able to review the shipping rates before your order is completed and the payment is applied.
IMPORTANT NOTICE: All packages are shipped with tracking information so that you may plan for a secure receipt of your order. As we are not the mail carrier, we are NOT responsible for packages once the tracking information shows that the package has been Delivered to the destination address. If you receive notification that your package has been delivered and you believe that the notification was made in error, you must contact the mail carrier by using the tracking information and contact information provided on the tracking page.
DistoMike is proud to offer our DM Quality Guarantee on each and every piece sold from our in-house product lineup. This means that if you receive a product that is not in perfect working condition, we’re here to make it right. This includes devices that may have a battery issue, a clogging issue, a leak, or another quality related concern.
In order to receive a Quality Guarantee replacement, you must visit Distromike.com/satisfaction and fill out a Quality Guarantee form within 30 Days of your product purchase. Our customer service team will review your replacement request and contact you via email with details regarding the status of your replacement.
You may be asked to provide additional photo/video of the issue you are experiencing, and you may be asked to return the defective device for inspection.
You may choose to return products without incurring additional shipping charges by marking the original packaging with “RETURN TO SENDER” and placing it in an appropriate outbound mailbox.
If you purchased your device from a local retailer, you will be required to provide proof of purchase and other details about the retail location where you made the purchase and when the purchase was made.
Replacements are offered only for the exact item and flavor originally purchased, or the closest available alternative.
If you received the wrong items in your order, you must notify us within 3 days of your order delivery date by sending us an email to firstname.lastname@example.org. These items must remain in their original, unopened packaging in order to be eligible for replacement.
Please read the following policies regarding product returns, exchanges and refunds carefully:
You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only unopened items that are in the original packaging may be returned for a refund. If you have any questions about whether your product qualifies for return or refund, please contact a customer service representative at email@example.com and we’ll be happy to help.
Return Processing: In order to return a product, you must contact us by clicking here and entering your contact and order information. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing a replacement or refund. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges).
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact items purchased, unless the item is no longer available.
HOW TO REQUEST A RETURN OR REFUND: Reach us via the Contact Us page by clicking here to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.
Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
For verified defective returns, you will be issued a replacement. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
Refunds are typically processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase. The time your bank takes to credit refunds to your account will vary. Please be advised that refunds may take up to 10 business days or more to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.
How to set up a Return
Please visit our Contact Us page to request a return.