At CleanAF CBD, we work hard to process your order as quickly as possible!

Order Processing Times

📅 Monday–Friday (excluding holidays)

• Orders placed before 10AM EST → Processed the same day
• Orders placed after 10AM EST → Processed the next business day
• Orders placed Friday after 10AM EST → Processed on Monday (unless it's a holiday)

🚨 During special promotions, processing times may take up to 72 hours.

Shipping Methods & Delivery Estimates

🚚 Free Shipping (USPS – 5-8 business days)

• Available for orders over $50 within the U.S.
• Alaska & Hawaii may take an extra 2-3 days.

🚚 USPS Ground Advantage (3-7 business days)

• Faster than free shipping, with delivery times depending on location.
• Example: Florida orders may arrive in 1-3 days, while West Coast orders may take 5-7 days.

🚀 USPS Priority Mail (1-3 business days)

• Fastest shipping option.
• Florida orders may arrive even sooner!

📌 Important Notes:

• All delivery times are estimates, not guarantees.
• Shipping carriers do not count the day your order ships as Day 1.
• Business days do not include weekends or holidays.
• Shipping charges are non-refundable.

📦 Need to Check Shipping Rates?
All shipping rates are generated directly by USPS in real-time at checkout, so you’ll always see the most accurate rates based on your location.

📍 Address Accuracy Matters!
Make sure your shipping address is correct and verifiable by USPS. Incorrect addresses may delay your order as we’ll need to confirm details before shipping.

Still have questions? Email us at support@cleanafcbd.com—we’re happy to help!

IMPORTANT: Please be advised that all suggested delivery times are estimated and NOT GUARANTEED. Shipping charges are NON-REFUNDABLE.

Also note that business days do not include weekends or holidays and there is no weekend or holiday delivery for any shipping methods. Currently, we do not ship to U.S. Territories, APO/FPO, or internationally.

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Replacements

DistroMike is proud to offer our DM Quality Guarantee on each and every piece sold from our in-house product lineup. This means that if you receive a product that is not in perfect working condition, we’re here to make it right. This includes devices that may have a battery issue, a clogging issue, a leak, or another quality related concern.

In order to receive a Quality Guarantee replacement, you must visit our Quality Guarantee Page and fill out a Quality Guarantee form within 30 Days of your product purchase. Our customer service team will review your replacement request and contact you via email with details regarding the status of your replacement.

You may be asked to provide additional photo/video of the issue you are experiencing, and you may be asked to return the defective device for inspection.

You may choose to return products without incurring additional shipping charges by marking the original packaging with “RETURN TO SENDER” and placing it in an appropriate outbound mailbox.

If you purchased your device from a local retailer, you will be required to provide proof of purchase and other details about the retail location where you made the purchase and when the purchase was made.

Replacements are offered only for the exact item and flavor originally purchased, or the closest available alternative.

If you received the wrong items in your order, you must notify us within 3 days of your order delivery date by sending us an email to support@cleanafcbd.com. These items must remain in their original, unopened packaging in order to be eligible for replacement.

Please read the following policies regarding product returns, exchanges and refunds carefully:

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Return Policy

You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only unopened items that are in the original packaging may be returned for a refund. If you have any questions about whether your product qualifies for return or refund, please contact a customer service representative at support@cleanafcbd.com and we’ll be happy to help.

• Return Processing: In order to return a product, you must contact us by clicking here and entering your contact and order information. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing a replacement or refund. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges).
• Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact items purchased, unless the item is no longer available.

HOW TO REQUEST A RETURN OR REFUND: Reach us via the Contact Us page by clicking here to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.

Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.

Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.

For verified defective returns, you will be issued a replacement. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.

If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.

Refunds are typically processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase. The time your bank takes to credit refunds to your account will vary. Please be advised that refunds may take up to 10 business days or more  to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.